Delivery Information
Reliable Delivery Partners
At MED-CHAIN, we are committed to ensuring that your order reaches you promptly and safely. That’s why we have partnered with leading courier services like DHL, FedEx, and UPS. These partnerships help us provide efficient and secure delivery of your surgical instruments to your doorstep.
Delivery Times
- In Stock Items: If your ordered instruments are available in our inventory, we will ship them within 3 to 5 business days. This ensures that you receive your tools promptly to continue providing quality care and services without interruption.
- Out of Stock Items: For items not immediately available and requiring production, we will ship your order within 2 weeks. We appreciate your patience and understanding, as these measures are in place to ensure the high quality of our instruments.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to follow the progress of your delivery for added peace of mind. You can track your order directly on our website through the “Track Order” option or by visiting the website of the respective courier company (DHL, FedEx, or UPS).
Customs and Delays
While we strive to deliver your order as quickly as possible, there are rare instances where parcels may be delayed due to customs clearance or flight delays. Should such a situation occur, all pertinent details will be updated promptly on the tracking portal. We are committed to keeping you informed every step of the way.